PRIVACY POLICY

Vitality Herbal Tea

Last Updated: 20 April 2026

At Vitality Herbal Tea, we respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

We may collect the following:

* Full name
* Contact details (email, phone number)
* Delivery address
* Payment details (processed securely via third-party gateways)
* Account & distributor information
* Website usage data (cookies, IP address)

2. How We Use Your Information

Your information is used to:

* Process orders and deliveries
* Register you as a distributor
* Manage commissions and payouts
* Provide customer support
* Send updates, promotions, and business opportunities
* Improve our website and services

3. Sharing of Information

We do not sell your personal data. We may share it with:

* Payment providers (e.g. PayFast, Ozow, etc.)
* Courier services
* Legal/regulatory authorities (if required)

4. Data Protection

We implement security measures to protect your information. However, no online system is 100% secure.

5. Cookies

We use cookies to:

* Improve browsing experience
* Track website performance
* Personalize content

6. Your Rights (POPIA)

You have the right to:

* Access your data
* Request correction or deletion
* Object to marketing communications

7. Contact Us

Email: support@vitalityherbaltea.co.za
Phone: [Insert Number]

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TERMS & CONDITIONS 

1. General

By using this website, you agree to these terms. If you do not agree, please do not use the site.

2. Products

* Products are herbal and wellness-based.
* We do not guarantee medical results.
* Results may vary per individual.

3. Pricing

* All prices are in South African Rand (ZAR)
* Prices may change without notice

4. Orders & Payments

* Orders are confirmed after payment is received
* Payment methods include approved gateways

5. Shipping

* Delivery takes 1–5 business days depending on location
* Shipping fees are calculated at checkout

6. Returns Policy

* No returns on opened consumable products
* Defective products must be reported within 48 hours

7. Limitation of Liability

Vitality Herbal Tea is not liable for:

* Misuse of products
* Health-related outcomes
* Delays caused by third-party services

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MLM / DISTRIBUTOR POLICY

1. Registration

* Joining fee: R90
* Must be 18 years or older
* Must provide accurate personal information

2. Earnings Disclaimer

* Income is not guaranteed
* Earnings depend on effort, sales, and team performance

3. Commissions

* Direct referral bonus
* Team commissions based on levels
* Retail profits from product sales

4. Payment Terms

* Commissions are paid on the 2nd of each month
* If the date falls on a weekend/public holiday, payment is made the next working day

5. Rank & Bonuses

* Distributors may qualify for ranks and incentives
* Bonuses are paid based on meeting requirements

6. Prohibited Conduct

Distributors may NOT:

* Make false income claims
* Make medical claims about products
* Spam or mislead customers
* Use unauthorized branding

Violation may result in account suspension or termination.

7. Independent Contractor Status

Distributors are independent and not employees of Vitality Herbal Tea.

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HEALTH DISCLAIMER

* Products are not intended to diagnose, treat, cure, or prevent any disease
* Consult a healthcare professional before use
* Not recommended for pregnant or breastfeeding individuals unless advised

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REFUND & CANCELLATION POLICY (MLM)

* Joining fee is non-refundable
* Business kits are non-refundable once opened
* Orders can only be cancelled before dispatch

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 MARKETING & ADVERTISING POLICY

Distributors must:

* Use approved marketing materials
* Avoid misleading before/after claims
* Follow social media platform rules (Facebook, TikTok, etc.)

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 PAYOUT & SYSTEM POLICY

* Payments processed via approved system (bank transfer or gateway)
* Incorrect banking details are distributor’s responsibility
* Processing time: 1–3 working days after payout date